The following describes how to add and manage InfluxCloud users. To perform the actions below, you must be the InfluxCloud account manager.

You can add up to 24 additional users. If you need to add additional users, contact Support.

To add users to InfluxCloud:

  1. Log in to the InfluxCloud subscription management page.

  2. From the top menu bar, select My Account, then Manage Users.

  3. Enter the email address you want to add, and click Invite User.
    The user receives an email with an invitation link to InfluxCloud. When the user clicks the link, they set up a password and agree to our Terms of Service and Data Processing Policy to complete sign-up.

  4. If the user hasn’t completed sign-up, Invite Pending appears next to their name. Click Resend to send another invitation email or Delete to remove the user.

To give InfluxCloud users access to Chronograf:

For InfluxCloud users to be able to access Chronograf, the user interface for InfluxCloud, you’ll also need to add the user in Chronograf.

  1. From the subscription management page, click Launch Chronograf, then click Log in with Auth0. Chronograf opens.
  2. From the left menu bar, select Admin (crown icon), then Chronograf.
  3. Click + Add User:
  • In the Username column, enter the user’s email.
  • Select a role for the user. For a detailed description of Chronograf roles, see Managing Chronograf users.
  • In the Provider column, enter auth0.
  • In the Scheme column, enter oauth2.
  1. Click the check mark to save.

To reset a user’s password:

  • From the subscription management page, select My Account > Manage Users.
  • Click Reset next to the user’s email to send a password reset email.

To delete a user: